Your everyday guide
to rewards & checkout.

Where to go
Merchant sign-in page
Open Merchant website: https://prezstige.com (opens in a new tab)

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1. Open the Merchant website using the link above, then select Merchant Login.
2. Enter your store email in Email Address and your password in Password. Use your Merchant account, not a customer or staff account.
3. Select Sign in once and wait for your store page to open.
4. On a computer, use the menu on the left. On a phone or smaller screen, select Toggle menu to see the options.
5. Before making changes, check the store name and Merchant label near the bottom of the menu.

What happens next
You are signed into the Merchant workspace assigned to your login.

Where to go
Automatic Change Your Password dialog
Open Merchant website: https://prezstige.com (opens in a new tab)

1. If Change Your Password appears when you sign in, set your own password before continuing.
2. In New Password, enter a password you do not use elsewhere. Use at least 12 characters.
3. Enter the same password in Confirm Password.
4. The eye icon shows your password so you can check it. Use it only when nobody else can see your screen.
5. Select Change Password once. If an error appears, check that both passwords match and are long enough. Wait for your store page to open.

What happens next
Your password is replaced and the required first-login prompt is completed.

Where to go
Contact the Prezstige administrator; recovery finishes in the email link
Open Merchant website: https://prezstige.com (opens in a new tab)

1. To change or reset your password, ask your Prezstige administrator to find your store in Merchants and select Send recovery email. Give them your store name and email address, never your password.
2. Open the latest Prezstige recovery email in the registered inbox. Check Spam or Junk if it is missing.
3. Open the link in that email. On Reset your password, fill in New password and Confirm password, then select Save new password. Choose at least 12 characters, as you did when setting up your account. This form accepts a minimum of 8.
4. When Password reset appears, open the Merchant website using the link above. Select Merchant Login and use your new password. If Change Your Password still appears, follow that request too.
5. To change your email, store name or store picture, ask the administrator to update Store Email, Store Name or Store Image, then select Save Changes. Make sure you can receive mail at the new email address.
6. If a recovery link is expired or fails, request a fresh recovery email and use the newest link.

What happens next
The administrator handles store identity changes; you choose your own password through recovery.

Where to go
Products

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1. Select Products in the menu.
2. Select Add Category. Enter Category Name and, if useful, Description.
3. Select Add Category in the pop-up window. Check that the new category appears in the list.
4. To change it later, select its pencil icon (Edit category), update Name and Description, then select Update Category.
5. Use the arrow button (Toggle category) to show or hide the category's products.

What happens next
The category is available when adding products.

Where to go
Products → Add Product

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1. Select Add Product. If you cannot select it, create a product category first.
2. In Add New Product, enter Product Name and choose Category.
3. Enter the selling price in Price (₱). The price can be zero or more, but cannot be below zero.
4. Choose a Product Image if available. Under Supplier, optionally search for or create a supplier.
5. Leave Birthday free reward (client app) off unless you want this product to be the store’s birthday reward. Only one product per store can have this setting.
6. Check the product name, category, price and image, then select Add Product once.
7. Open the category you chose and check that the product appears with the correct price. Do not assume it was saved just because the form closed.

What happens next
A product is added to the catalog. There is no separate Publish Product button; customer visibility also depends on reward and category settings.

Where to go
Products → expand its category → Open menu → Edit product

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1. Open the product category with Toggle category.
2. On the correct product card, open the three-dot Open menu and select Edit product.
3. In Update Product, edit Product Name, Price (P), Category, Supplier or Product Image as needed.
4. Check Birthday free reward (client app) before changing it. Turning it on makes this the store’s birthday reward and replaces the product previously chosen.
5. Select Update Product and check the saved product details. If you moved it to another category, look there.

What happens next
The saved catalog information is updated.

Where to go
Products → product or category actions

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1. Before deleting a product, check whether it is used by any active point reward, stamp promotion, voucher or event.
2. Expand its category, open the product's Open menu, and select Delete Product.
3. In Delete Product, check the product name. Select Delete Product to remove it, or Cancel to leave it unchanged.
4. Check the product list afterward. If the product cannot be deleted because it is used in past records, leave it in place and ask the administrator how to stop offering it.
5. To remove a category, select its trash icon (Delete category). Read Delete Category, then select Delete Category to confirm. This keeps the products. Products with no other category appear as uncategorized.

What happens next
A permitted product deletion removes that catalog item. Category deletion removes the category while keeping its products.

Where to go
Products → category pin and Rewards Tab Product Visibility

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1. Find the category you want members to see and use Pin category. A pinned category shows Pinned in app.
2. Use Unpin category if you no longer want to keep that category featured. Whether it still appears depends on the setting below.
3. Read the current Rewards Tab Product Visibility explanation before changing its switch.
4. Enabled (Pinned only) shows only categories you have pinned in the customer’s Rewards tab. Disabled (Pinned + Redeemable) also shows categories and products customers can get with their points.
5. Ask a customer to refresh their store card and check what appears. You can also use a test account that you have permission to use.

What happens next
Customer-facing category visibility changes without changing a customer's points or stamps.

Where to go
Events → Add Event

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1. Have a registration or booking link ready. Customers must be able to open it without a staff account.
2. Select Events, then Add Event.
3. To add a new event, choose New event, enter Event Title, and choose Category. Create a product category first if none are listed.
4. To use a product you have already added, choose Existing product, then select Product. This avoids creating the same item twice.
5. Enter Registration Link. Add Client Display Text of up to 500 characters, or leave it blank to use the default explanation.
6. Select Add Event. Check for Event added. and find the event card.
7. Select Open on the event card. Check that the correct website opens and customers have permission to use its form.

What happens next
The event appears in Events. A new event creates a zero-price catalog item; connecting an existing product adds a link to that existing item.

Where to go
Events → event three-dot menu → Edit event

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1. Use Search events... to find the event by name.
2. Open its three-dot menu and select Edit event.
3. Update Event Title, Registration Link and Client Display Text as needed.
4. Select Save Changes and check for Event updated.
5. Select Open to check that the updated link opens the correct website.

What happens next
The event title, link or display text is updated.

Where to go
Events → event three-dot menu → Remove from Events

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1. Find the event. Save a copy of its link and description if you may need them later.
2. Open its three-dot menu and select Remove from Events.
3. Check for Removed from Events. The product was kept. and confirm the event is no longer listed.
4. To add it again later, select Add Event → Existing product and enter the registration link.

What happens next
The registration link and event display text are cleared; the underlying product remains.

Where to go
Administrator → Point System; Merchant requests the change

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1. Decide how many pesos a customer must spend to earn one point.
2. Ask the Prezstige administrator to set this amount for your store in Point System. You cannot change the spending-to-points rate from your Merchant account.
3. If your store already has a rate, the administrator selects Edit rate, fills in ₱ spent per 1 point earned, and selects Save. For a new rate, they select Add a store conversion, enter the amount, then select Save conversion.
4. Agree on when to start using the new rate. Tell Front Desk staff how many pesos earn one point.
5. Before giving points to a customer, enter a simple purchase amount in Front Desk Give Points and check the points shown.

What happens next
New price-based awards use the store's saved spending conversion; editing a reward's point cost does not change the earning rate.

Where to go
Point System → select a product

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1. Select Point System and open the product you want to use as a reward. Use Manage Products if the product must be created first.
2. Find Redeem Points Needed. In Redeem points needed (optional), enter the number of points a customer needs for this reward. Use a number greater than zero.
3. Select Save Points Requirement and wait for the message confirming it was saved.
4. If the product's peso price also needs correction, use Price (₱) and Save price separately.
5. Ask customers to refresh their store card to see the new points requirement.
6. To remove the points requirement, empty Redeem points needed (optional) and select Save Points Requirement. This removes the setting; it does not make the product a free, zero-point reward.
7. Open Redemption History to see reward requests and whether customers have collected them.

What happens next
The product's redemption requirement is saved independently from its price and spending conversion.

Where to go
Point System → Quick awards

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1. Select Quick awards, then Create quick award.
2. Enter a clear Title, a Description telling staff when it applies, and Points to award.
3. Set Sort order if needed; lower numbers appear first.
4. Select Create, then confirm the award appears in the list.
5. To change an award, select its edit icon. Update the details in Edit quick award, then select Save changes.
6. To stop staff from using an award, turn Active off in its edit window and select Save changes.

What happens next
An active fixed bonus is available to staff as a quick point award.

Where to go
Stamps → deal categories → Add Category

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1. Select Stamps. The page heading is Stamp System.
2. Under the deal-category section, select Add Category.
3. In Add New Deal Category, enter Category Name and Description. Explain what earns a stamp and what the reward means.
4. In Required Quantity, enter how many stamps the customer needs. In Rewarded Quantity, enter how many reward items they receive. For a usual Buy/Get offer, use whole numbers greater than zero.
5. Select Create Category and confirm the category appears with My Category.
6. To edit it, open its Open menu, select Edit, update the fields in Edit Deal Category, and choose Save Changes.

What happens next
The store's category becomes available when creating a stamp promotion.

Where to go
Stamps → Add Promotion

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1. Select Add Promotion to open Add New Promotion.
2. Enter Promotion Title.
3. Under Your Categories, choose the Deal Category for this offer. Check how many purchases or stamps are required and how many reward items the customer gets.
4. Under Promotion Period, set Start Date & Time and End Date & Time.
5. In Promotion Description & Terms, explain which purchases count and what the customer receives when they use the reward.
6. Add a Promotion Image if needed. Follow the 5 MB size limit shown. Select a Product if the offer is for a specific product.
7. Review the title, dates, category, product and terms, then select Create Promotion.
8. Return to Stamps. Use Active, Inactive or All to find your offer. An offer with a future start date will not be active yet.

What happens next
The promotion is saved with its date window. There is no separate Activate button on this form.

Where to go
Stamps → promotion or category Open menu

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1. Use Search promotions..., the category grouping, and Active, Inactive or All to find the correct promotion.
2. Open the promotion's Open menu and select Edit. Update Promotion Title, Deal Category, Start Date, End Date, Promotion Description & Terms, image or product as allowed.
3. Select Update Promotion, then review the result under View Details.
4. To end an offer, discuss its end date with the administrator and customers who are affected. There is no separate Pause promotion switch in this form.
5. To remove an offer, first check that it is no longer needed and can be deleted. Select Delete, read Are you sure?, then select Delete to confirm.
6. To remove an unused stamp category, select its Open menu → Delete, then confirm with Delete. You cannot delete a category while an offer still uses it.

What happens next
Permitted edits or deletion are saved. Future and expired promotions appear under Inactive; protected history may block deletion or reward-rule changes.

Where to go
Voucher System → Create voucher

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1. Select Voucher System, then Create voucher.
2. In 1. Details, fill in Voucher title, Customer description and Terms and conditions. To add a picture, paste a publicly accessible image link starting with https:// into Cover image URL. Select Continue to reward.
3. In 2. Reward & limits, choose Percentage, Fixed amount, Free product, Buy one, get one or Custom reward.
4. Fill the field for that benefit: Discount percentage, Discount amount, Reward product or Custom reward. Set Minimum purchase if required.
5. Set Starts and Expires, including the time. Total voucher inventory is the total number available; leave it blank for no overall limit. Per-customer limit sets how many each customer can receive.
6. Select Continue to eligibility. In 3. Eligibility, choose how customers get the voucher: Public claim lets them claim it, Campaign code requires a code from your store, and Assigned only lets you send it to selected customers.
7. For Campaign code, enter the code you will share with customers. Set Maximum code claims if you want to limit how often it can be claimed. This shared code is for adding a voucher, not for using an individual customer’s voucher at checkout.
8. Under Catalog eligibility, choose which purchases count: Entire catalog, Selected products or Selected categories. For either Selected option, tick the products or categories you want.
9. Under Stacking policy, choose whether the voucher can be used together with other rewards. Check Allow with points, Allow with stamps and Allow with promotions.
10. Choose Save as draft to finish the offer later, or Publish voucher when it is ready. Check its status and dates in the voucher list.

What happens next
Your offer is saved as a draft, or published for customers to get according to its start time, available quantity and rules.

Where to go
Voucher System → voucher actions → Issue to customers

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1. Create and publish a voucher with Assigned only selected.
2. Open the voucher’s three-dot menu and select Issue to customers. This option is available for assigned vouchers that are active or scheduled to start later.
3. In Issue voucher to customers, use Search customer or card number... to find active store members.
4. Check each customer’s name and card number, then tick the customers who should receive the voucher. Limit reached means that customer has already received the maximum allowed.
5. Check how many customers you selected, then select Issue … voucher(s). The button shows the number you are about to send.
6. Read the result. If some vouchers could not be sent, those customers stay selected. Check what went wrong before trying again; customers who received theirs do not need another.

What happens next
Each successful recipient receives their own voucher in their account, with an individual redemption code.

Where to go
Voucher System → voucher actions

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1. Use Search title, benefit, or code... and the status options to find the voucher offer.
2. Select Edit voucher for an offer that has not been archived. Before anyone receives a voucher, you can review all its settings. After someone receives one, you can change only the wording customers see. The reward, dates, limits and rules cannot be changed.
3. Select Save changes to save your edits, or Save and publish to make the offer available. Check its status after saving.
4. If you need different reward rules after vouchers have been sent, select Duplicate as draft. Check every copied setting and date, then publish the new offer when it is ready.
5. Select Pause claims to stop customers from getting new vouchers for now. Select Resume claims when you want to allow this again.
6. To stop offering a voucher, select Archive voucher. Read Archive this voucher?, then choose Archive voucher to continue or Keep voucher to cancel.
7. Check Issued for vouchers customers have received, Redeemed for vouchers they have used, and Rate for the share used. Also check how many remain and when they expire.

What happens next
Campaign management preserves issued-voucher history. Paused and archived campaigns stop new claims while existing issued vouchers remain redeemable until their own expiry.

Where to go
Voucher System → status filter and offer card

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1. Open Voucher System and find the offer with Search title, benefit, or code.... Use the status filter to narrow the list.
2. Draft means it is not published. Scheduled means it is published but has not started. Active means customers can get it while its rules and quantities allow.
3. Paused and Archived stop new claims. Expired means the end date has passed. Exhausted means all available vouchers have been given out, even if some have not been used.
4. Compare Issued, Redeemed and Rate on the offer card. A customer claiming a voucher uses one of the available quantity; checkout use is counted separately.
5. To change protected rules after someone has received a voucher, use Duplicate as draft and prepare a new offer. Check the copied code and dates before publishing.
6. If the page says Voucher workspace unavailable, select Try again if offered or refresh the page. Ask the administrator to check access if it continues.

What happens next
You can tell whether customers can still get a voucher and whether existing ones have been used.

Where to go
Transactions

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1. Select Transactions to view your store's loyalty history.
2. In Search transactions..., type a transaction reference number, customer name or email, description, or deal title.
3. Read Transaction ID, Name, Email, Transaction, Processed By, Deal, Deal Type and Date | Time.
4. Open a row's actions menu and choose View Details to see Transaction Details, including a recorded note when available.
5. Use Rows, Prev and Next to move through the list.
6. If a record is missing, check the store, customer and time. Ask staff what message appeared when they saved it. Check whether it was already completed before asking them to repeat it.

What happens next
You can identify the recorded action and who processed it without altering the audit history.

Where to go
Customers

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1. Select Customers.
2. In Search customers..., enter the customer's first/last name, cellphone number or card number. This field does not search email.
3. Review Customer, Contact & Birthday, Card Details and Join Date.
4. Open the customer's Open menu and choose View Details.
5. In Customer Details, check Personal Information, Card Information and any Membership Plan. For customers with linked accounts, also check Recently / Frequently Bought and Customer Notifications.
6. If a customer with a linked account has forgotten their password, return to Open menu and select Send recovery email.
7. Use Export Excel only if you have permission to download customer records for store work. Keep the downloaded file private.

What happens next
You can identify a store member, review recent recorded activity and request their recovery email.

Where to go
Front Desks → Add Account

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1. Sign in to your Merchant account and check the store name in the menu.
2. Select Front Desks. The page heading is Front Desk Accounts.
3. Use Search accounts... to check whether the staff member already has an account. Search by email, first name, last name or contact number.
4. Select Add Account to open Add New Front Desk Account.
5. In Email, enter an email address the staff member can open. It must not already be used for another Prezstige account, including a Customer or Merchant account.
6. In Password, enter a password of 12–128 characters that is not used elsewhere. Type it again in Confirm Password. Use Show password only when nobody else can see the screen.
7. Fill in First Name (Optional), Last Name (Optional) and Contact Number (Optional) if you know them. Names help you recognize the staff member in Processed By records.
8. Check the store name again. This account will belong to the store you are signed into; you cannot choose a different store in this form.
9. Review the spelling of the email and both password entries, then select Create Account once. New accounts are created as Active.
10. Wait for Front desk account created and email sent. or read any warning. Search the staff member again and confirm their row and Active badge.
11. Ask the staff member to open their Prezstige welcome email. It contains their Front Desk email and starting password. They can sign in at https://frontdesk.prezstige.com.
12. Before they serve a customer, ask the staff member to sign in and check that the correct store appears.

What happens next
The staff login and merchant association are created, and the welcome email is attempted separately.

Where to go
Front Desks → account Open menu → Edit

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1. Find the staff member using Search accounts... and check their email.
2. In the Actions column, select Open menu, then Edit.
3. In Edit Front Desk Account, change First Name, Last Name or Contact Number as needed. You cannot change Email here; ask the administrator for help.
4. Check Device ID only if your store asks you to use it. Filling it in does not register a tablet for Point of Sale.
5. Under Status, choose Active to allow access or Inactive to stop access.
6. To leave the current password unchanged, keep Reset Password (Optional) blank.
7. To reset it, enter a new unique 12–128-character password in Reset Password (Optional) and repeat it in Confirm New Password.
8. Select Save Changes once. Check for Front desk account updated. and read any warning about sending the email.
9. If you reset the password, the system tries to send a recovery email. Ask the staff member to follow that email, or give them the new password privately using your store’s approved method. Never put a password in a group chat or help request.

What happens next
The staff details and access setting are saved. If you entered a new password, it replaces the old password and the system tries to send a recovery email.

Where to go
Front Desks → account Open menu → Deactivate

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1. Find the staff member and check the email and name before changing access.
2. Select Open menu → Deactivate.
3. Read Are you sure? and confirm the correct account. Select Deactivate, or Cancel if it is wrong.
4. Check the success message and the row's Inactive badge.
5. If the staff member is allowed to return later, select Edit, choose Active under Status, then select Save Changes.

What happens next
Staff access is deactivated while transaction history is preserved.

Where to go
Front Desk sign-in page
Open Front Desk website: https://frontdesk.prezstige.com (opens in a new tab)

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1. Open the Front Desk sign-in page using the link above: https://frontdesk.prezstige.com.
2. Enter your staff email in Email and the password your store gave you in Password. Check both for typing mistakes.
3. Tap Login once and wait for the home screen.
4. Under Customer tools, use Add Customer to help someone join or Check Card to look up their card. Use Give Stamp, Redeem Stamp, Give Points, Redeem Points, or Redeem Voucher to add or use rewards.
5. If an option is missing, ask your store manager whether your store uses it. Always use your own staff account; do not borrow a Merchant account or another staff member’s login.

What happens next
You are signed in and ready to help customers at your assigned store. Your staff account must be active.

Where to go
Request assistance from the merchant → Merchant dashboard → Front Desks
Open Front Desk website: https://frontdesk.prezstige.com (opens in a new tab)

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1. Tell your store manager if you forgot your password or need to change your name or contact details. Give them your staff email, never your current password.
2. Your manager selects Front Desks, finds your account, opens its menu, then selects Edit.
3. To change the password, your manager enters a new password of at least 12 characters in Reset Password (Optional) and repeats it in Confirm New Password. Leaving it blank keeps your password unchanged.
4. Your manager checks your details and Status, then selects Save Changes. If your account is inactive, they must decide whether to make it Active again.
5. Receive your new password privately, using the method your store approves. If you are signed in, use the sign-out icon at the upper right of the home screen. Select Login and use your new password.
6. If your email address needs changing, ask your manager to contact support. Email in Edit Front Desk Account cannot be changed in this form.

What happens next
A merchant-assisted password reset updates the existing staff account without creating a second employee account or changing its transaction history.

Where to go
Home → Check Card

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1. Ask the customer to show the QR code on their card for this store, either in the app or on their physical card.
2. Tap Check Card, then Scan Card. Allow camera access when requested and scan the membership QR code.
3. If you cannot scan the card, use Quick search. Enter the full 16-digit card number and tap the magnifying-glass button (Look up card).
4. Check the customer’s name and card number. Review their points and Stamp milestone progress. Similar names do not always mean the cards belong to the same person.
5. Use Transaction History (View Card) to review the recent records and notes. For a missing or disputed transaction, ask the merchant to review the full transaction record.
6. Return to the home screen and choose the Give or Redeem tool you need. Scan or look up the customer’s card again if asked.

What happens next
You have verified the membership, current loyalty progress, and recent available activity before making a change.

Where to go
Home → Add Customer

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1. First confirm that the customer wants to join and that their card is not simply being entered incorrectly. Tap Add Customer.
2. Enter the customer's Email address and tap Next. Ask the customer to check the spelling.
3. Fill in First name, Middle name if needed, Last name, Cellphone number, and Date of birth. Check that the birthday shows the year, month and day in YYYY-MM-DD order. Tap Next.
4. Choose the membership plan your store uses for this customer. Choose No membership plan only if your store allows a plan to be added later. Tap Next.
5. Choose Create a digital card, or find the customer’s physical card using Scan Physical Card QR or Search control number. Check the number and expiry date date before continuing.
6. Tap Create Customer once. Read the full completion message before promising that setup is finished.
7. For a new account, the system creates sign-in details and tries to email them to the customer. Someone who already has an account may receive an invitation instead; they must open it, sign in and accept. Once their store membership is ready, use Check Customer Card. To help a different customer, select Add Another Customer.

What happens next
The service creates or invites the customer into this merchant's membership without replacing an existing customer's password.

Where to go
Home → Give Stamp → Limited offers

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1. Check the receipt and your store’s rules for earning stamps. Make sure this purchase has not already earned stamps through the checkout system or another staff member.
2. Open Give Stamp. Tap Scan Card, or use Quick search with the customer's full 16-digit membership-card number.
3. Check the name beneath You are sending Stamps to:. If it is wrong, select Scan another card.
4. Under Limited offers, find the correct offer. Use Search offers by name… if needed. Tap the offer to see the customer’s progress.
5. Check the offer name, dates, reward and progress. MILESTONE means rewards are earned at marked stages; RECURRING means the offer can repeat. Choose the offer itself; there is no separate stamp-category list here.
6. Tap Give Stamp. In the pop-up window, check Current and Remaining. Enter the stamps earned, or use the plus and minus buttons.
7. Tap Confirm once. Wait for Success!, then use Continue giving stamps or Home. Recheck the updated progress before serving the next customer.

What happens next
The selected promotion's stamp progress is updated. If the customer reaches a reward, the success screen may offer Redeem reward, Redeem full card reward, or Redeem rewards (… ready).

Where to go
Home → Give Stamp → select the customer's offer

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1. Use Give Stamp to scan or look up the customer's membership card. Check the customer and select the correct promotion under Limited offers.
2. Check that the customer has enough stamps and has not already collected this reward.
3. For a completed stamp card, tap Redeem reward. For a reward earned at a marked stage, tap its button, such as Redeem 10% or Redeem Coffee. The button name depends on your store’s reward.
4. If more than one reward is ready, read Next up:. The screen offers the first available reward in order. Give that reward, not a different one.
5. Read Redeem Reward, including the customer name and reward. Select Cancel if anything is wrong; otherwise tap Confirm once.
6. Wait for Success! before giving the reward or discount. If another reward is ready, return to the same offer and confirm that reward separately.

What happens next
The selected reward is fulfilled and recorded. Traditional recurring cards reset after redemption; recurring milestone cards reset after the final milestone is fulfilled. Earlier milestone rewards do not reset the entire journey.

Where to go
Home → Redeem Stamp → Scan Stamp QR

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1. Ask the customer to open their earned stamp reward for this store and show its QR code.
2. Tap Redeem Stamp. On Scan Stamp QR, scan that reward QR, not the membership-card QR.
3. Check the customer, offer, stamp progress and reward shown. The request must still be valid, and the customer must not have collected it already.
4. Tap Redeem reward or the Redeem … button naming the reward. Read Confirm redemption, then tap Confirm once.
5. Wait for Success!. Hand over the correct reward and ask the customer to check their updated progress. Return to Homescreen takes you back to the front-desk tools.

What happens next
The scanned reward request is completed once. For an offer that repeats, the system restarts the stamp card according to that offer’s rules.

Where to go
Home → Give Points → Manual conversion

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1. Open Give Points. Use Scan Card or Quick search to find the customer. Check their name before continuing.
2. Under Manual conversion, read Rate for this store:. It states how many pesos equal one point.
3. Check the receipt and your store’s rules to find the amount that earns points. Enter that amount in Price (₱). Do not type a guessed number of points here.
4. Add any useful receipt or discount explanation in Additional notes. Avoid putting sensitive payment or personal information in notes.
5. Check the points shown before saving. If a quick award or product list is already selected, use Clear selection first so the customer receives points only once for this purchase.
6. Tap Give points once in the Manual conversion section. Wait for Success! and Points have been added successfully.
7. Use Continue giving points to return, or Home. Recheck the balance and use Scan another card before serving another customer.

What happens next
The customer's card receives points calculated as eligible price divided by the store's pesos-per-point rate.

Where to go
Home → Give Points → Products

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1. Open Give Points, scan or look up the membership card, and check the customer.
2. Use Search products to find the items on the receipt. Narrow the list by category or supplier if needed.
3. Tap the plus button beside each purchased product. Use the plus/minus quantity controls to match the receipt exactly.
4. Check the products, quantities and total points. The points are worked out from each product’s price and your store’s spending-to-points rate.
5. Tap Send Points once. Wait for Success! and recheck the new balance.
6. Select Scan another card before serving the next customer so points do not go to the previous customer.

What happens next
The selected quantities produce one points award with an item summary in its transaction description.

Where to go
Home → Give Points → Quick awards

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1. Identify the customer in Give Points with Scan Card or Quick search.
2. Under Quick awards, find the bonus approved by your store. Read its name, explanation and number of points.
3. Tap the award you want and check its summary. This clears any products you previously selected.
4. Check that the customer qualifies for this bonus under your store’s rules, then tap Send Points once.
5. Wait for Success! and check that the expected points were added.

What happens next
The card receives the fixed points value of the selected active merchant preset.

Where to go
Home → Redeem Points → Scan Product QR

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1. Ask the customer to open the points reward they want on their card for this store. They should check the points needed, then show its QR code.
2. Tap Redeem Points. On Scan Product QR, scan the reward QR code shown by the customer. Do not scan their membership card or a product barcode.
3. On Redeem Product, check the product, points needed and Redemption Status. Ask the customer to confirm this is the reward they want and check that they have enough points.
4. If the reward is available, tap Redeem Now once. The system checks that the request and membership are valid and the customer has enough points.
5. Wait for Success! before handing over the product. Ask the customer to refresh their balance; use Return to Homescreen when finished.

What happens next
The product request is fulfilled and the required points are deducted once. Merely creating or scanning the QR does not complete the redemption.

Where to go
Customer app → My Vouchers; merchant manages direct assignment

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1. Ask which voucher the customer intends to use and confirm it is offered by your merchant.
2. For a public offer or an offer with a store code, help the customer open My Vouchers in their own account. They can claim the offer there or enter the code your store shared.
3. If the offer is only for selected customers, ask the Merchant account holder to send the voucher to this customer from their voucher page.
4. Ask the customer to open the voucher they received and show its QR code or backup code.
5. Use Redeem Voucher only after the customer has their own voucher.

What happens next
The customer obtains a specific voucher in their wallet before staff validate its use at checkout.

Where to go
Home → Redeem Voucher → Voucher lookup

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1. Open Redeem Voucher. Under Voucher lookup, scan the customer's voucher QR using the QR button (Scan voucher QR code), or type its backup code into Voucher code.
2. Enter the actual amount in Purchase amount. Under Items in this purchase, tap Select purchased items for product-specific offers, select the products actually on the receipt, and tap Done · … selected.
3. Under Other rewards used in this sale, tick Points, Stamps, and/or Promotion if the customer is using them too. Ticking these boxes only tells the system about those rewards; it does not add or use them.
4. Tap Validate voucher. Check Verified voucher, the customer’s name and Eligible. Read Customer receives, Minimum purchase, Valid until, the terms, and May combine with before continuing.
5. If shown, check Calculated discount and Amount after voucher. Add Receipt reference (optional) so the store can match this voucher use to the receipt.
6. Tap Redeem voucher, review Confirm redemption, and tap Confirm once. Use Cancel if the customer or benefit is wrong.
7. Wait for Voucher redeemed successfully. and Reference:. Give the stated reward or discount. Keep the reference with the receipt as your store requires.

What happens next
The individual voucher is marked redeemed and a redemption reference is recorded. The same voucher cannot be successfully redeemed again.

Where to go
The current loyalty screen; Check Card for recent card activity

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1. Stop and read the error message. Check that you chose the right tool and code: a membership card, points reward, stamp reward or voucher.
2. If a card cannot be found, check all 16 digits and the store. If it shows Unlinked, ask the customer or your manager to link it using the store’s usual steps. Do not create another account just to find the card.
3. If a voucher is rejected, correct any typing mistakes. If it has expired, has not started, has been used or does not meet the rules, ask your manager for help. You cannot bypass these checks. Pausing an offer does not by itself cancel vouchers already given to customers.
4. If the screen stops responding or the connection is lost while saving, keep the screen open. Note the time and receipt reference. Check Check Card activity or ask your manager to check transactions before assuming it failed.
5. If you still cannot tell whether it worked, stop and ask your manager. Do not change the amount, notes or customer to try again. Do not give a replacement reward until the first result is clear.
6. For help, share the website or screen name, store, approximate local time, error message and receipt or transaction reference. Say whether payment was taken or a reward was given. Hide passwords, codes, usable QR codes and unnecessary customer details.

What happens next
The merchant can distinguish a rejected request from an action that succeeded despite an interrupted response, helping avoid duplicate points, stamps, rewards, or charges.

Where to go
Home → Open Point of Sale; separate loyalty tools remain on Home

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1. Ask your manager whether to use Open Point of Sale, which handles checkout and rewards together, or the separate reward tools in this guide.
2. If your store uses Point of Sale and loyalty together, use Open Point of Sale > Reward adjustment to add stamps separately from a sale. Give Stamp is not available for this in that setup. Changing points separately requires permission and a recorded reason; ask your manager if you do not have access.
3. For a Point of Sale purchase, choose the correct customer and follow your store’s checkout steps. Once the receipt has been saved online, check its confirmed points, stamps and any reward note.
4. If you see Saved on tablet. Earnings are pending synchronization., the sale still needs to be sent online. On the same tablet, use Sync & refresh when connected. Do not use Give Points or Give Stamp to add those rewards again.
5. If you see Payment recorded — reward confirmation pending. Do not charge again., keep the original sale and ask your manager to check the reward. Do not charge the customer or use the same reward again.
6. Clear the customer selection before serving someone else. At the end of your shift, follow your store’s steps to send any unsaved tablet sales online and lock the checkout device. Sign out of Front Desk with the icon at the upper right.

What happens next
Each sale earns rewards once. If rewards are still waiting, resolve them on the tablet that recorded the sale instead of adding them again with another tool.

Where to go
Customer sign-in page
Open Customer website: https://web.prezstige.com (opens in a new tab)

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1. Open the Customer sign-in link above. Enter your email in Email Address and your password in Password.
2. Use the eye icon if you need to check your password and nobody else can see your screen. Then select Sign In.
3. If Verify Your Email appears, enter the six-digit code from the newest Prezstige email. Fill in your personal details if asked.
4. Open the person icon → Profile. Check the displayed name and Email before using a card.

What happens next
A verified customer reaches Home with access to their own memberships.

Where to go
Customer sign-in screen → Sign Up
Open Customer website: https://web.prezstige.com (opens in a new tab)

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1. Select Sign Up if available. If you already have an account, use Sign In instead.
2. Enter Email Address, Password, and Retype Password, then select Sign Up.
3. At Verify Your Email, enter the six-digit code from the newest email. Check Spam or Junk if you cannot find it. To request another code, wait for the countdown to finish, then select Send Verification Code.
4. Fill in First Name, Middle Name if needed, Last Name, Cellphone Number, and Date of Birth. Check Email Address; you cannot change it on this screen.
5. Select Complete Profile. From Home, join a store or link a physical card.

What happens next
You have a verified customer identity; joining a store creates its separate membership.

Where to go
Bottom person icon → Profile → Change Password
Open Customer website: https://web.prezstige.com (opens in a new tab)

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1. Open Profile using the person icon, then select Change Password.
2. Enter Current Password, then choose a New Password you do not use elsewhere.
3. Type it again in Confirm New Password.
4. Select Update Password once and wait for Password changed successfully!.
5. Keep your new password private and use it the next time you sign in.

What happens next
The current password is verified before the password is changed.

Where to go
Bottom person icon → Profile
Open Customer website: https://web.prezstige.com (opens in a new tab)

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1. Open Profile and review Full Name, Cellphone Number, Birth Date, and Email.
2. To change your picture, select the round profile picture or camera icon and choose an image.
3. On the website, check Use this photo?. Adjust the picture’s size and position, then select Upload. Select Cancel if you chose the wrong picture.
4. In the phone app, allow access to your photos if asked. Choose and adjust your picture, then wait for confirmation that it was saved.
5. To correct your name, phone number, birthday or sign-in email, contact the store or support and explain what needs changing.

What happens next
The picture can be updated; the personal-information rows remain read-only.

Where to go
Customer sign-in screen → Forgot Password?
Open Customer website: https://web.prezstige.com (opens in a new tab)

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1. Open the Customer sign-in link above and select Forgot Password?.
2. Enter your registered Email Address, then select Reset Password.
3. Open the latest password-recovery email and follow its link.
4. On the password-reset page, fill in New password and Confirm password, then select Save new password. Use at least eight characters; a longer password that you do not use elsewhere is better.
5. When Password reset appears, return to the Customer sign-in page and select Sign In using your new password.

What happens next
A valid recovery link lets you set a new password without knowing the old one.

Where to go
Home → Join a Store → Stores

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1. On Home, select Join a Store.
2. Use Search stores... to find the merchant.
3. Select a store marked Tap to join store. Check its name in Join Store, then select Join.
4. After joining, open the store’s card. On later visits, use Home or the wallet icon → Cards.
5. Check the store name, card number, any membership plan, Membership benefits, and your Points.
6. Tap the card’s QR code to make it larger for staff to scan. Select Close when finished.

What happens next
Your store membership and card are accessible from your account.

Where to go
Home → Add Physical Card

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1. Select Add Physical Card.
2. Enter the 16-digit Card Number, or tap the QR icon to scan the physical card.
3. Check the store and card number shown before continuing.
4. Select Link Physical Card.
5. Open your linked card from Home or the wallet icon → Cards. Check that its details are correct.

What happens next
The physical card is linked to your customer account; its recorded history is preserved.

Where to go
Bottom bell icon → Notifications

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1. Select the bell icon to open Notifications.
2. Review Purchase Insights, including Frequently bought items and Recent purchases.
3. Read the entries and check what was bought or which reward was added or used, along with any notes and the date.
4. On the website, tap the refresh icon. In the phone app, pull the list down to load the latest information.
5. If something is missing, reopen the store card and refresh it. Ask staff to compare their records with your receipt.

What happens next
You can review recent activity and a summary of recent purchases.

Where to go
Home or Cards → merchant card → Deals

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1. Open the correct merchant card and select Deals.
2. Under Limited offers, find the offer you want. Check which products count, its dates and Details | T&C for the rules.
3. Show staff your card’s QR code before they finish the purchase. Tell them which stamp offer you want to use.
4. After staff records the stamps, refresh the card and check Stamp progress or Stamp journey.
5. MILESTONE offers give rewards at marked stages; read the reward at each stage. Recurring means you may start collecting again after using the final reward.

What happens next
Qualifying stamps appear on the applicable promotion, showing your progress toward its reward.

Where to go
Merchant card → Deals → eligible promotion

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1. When you have enough stamps, select Redeem reward. For rewards earned at marked stages, choose the button naming your reward, such as Redeem 10% or Redeem Coffee.
2. Check the offer and reward. Read Terms and Conditions, then select Redeem Now when staff are ready to help.
3. Show the QR on Redeem Stamps to the front desk.
4. Wait for staff confirmation and Success!. Select Return to Homescreen, reopen the card and check progress.
5. If the stamp QR code expires, ask staff to check whether it was already used. If it was not, select Generate New Code and show the new code.

What happens next
Staff confirmation completes the claim. Opening a QR alone does not mean the reward has been handed over.

Where to go
Merchant card → Points balance and Rewards

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1. Open your card for the correct store and show its QR code before staff finish the purchase.
2. Ask staff how many points your purchase earns or whether a special points offer applies. Staff add the points for you.
3. After staff add the points, refresh your card and check Points.
4. Select Rewards, then choose a category under Points rewards to see products and required points.
5. Use Choose another category to browse another category. Check Notifications for related activity.

What happens next
You can see the store’s points balance and the rewards offered for it.

Where to go
Merchant card → Rewards → category → reward

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1. Read the reward details and check how many points you need. Select Redeem now on its card, or open the product to read more.
2. On Redeem, check the product and available points, then select Redeem Now.
3. Show the reward’s QR code to staff at that store.
4. Wait for staff confirmation and Success!. Use Return to Homescreen, reopen the card and refresh its balance.
5. If the reward QR code expires, ask staff to check whether it was already used. If it was not, select Generate New Code.

What happens next
Staff confirmation fulfills the reward and records the required points deduction.

Where to go
Home → My Vouchers → Available

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1. Select My Vouchers on Home, then select Available.
2. Open Details for an offer. Check the merchant, reward, Valid for, Minimum purchase, Validity, Eligible products and categories, and Terms & conditions.
3. Read Can be combined with to check whether you may use points, stamps or another offer with this voucher.
4. Select Claim on its card or Claim this voucher inside its details.
5. Wait for Voucher added to your wallet. Show its QR code at checkout. The voucher moves to Claimed.

What happens next
The voucher is saved with an individual redemption code; it has not yet been spent.

Where to go
Home → My Vouchers

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1. If the store gave you a code to claim an offer, enter it under Have a voucher code?, then select Add code.
2. Wait for Voucher code accepted. Your secure redemption QR is ready.
3. Open Claimed and check its details.
4. If staff sent a voucher directly to your account, refresh My Vouchers and look in Claimed. You do not need to enter a store code.
5. Before showing the voucher to staff, check the store, dates and rules for using it.

What happens next
After a store code is accepted or staff send you a voucher, that voucher appears in your account.

Where to go
My Vouchers → Claimed → voucher Details

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1. Before paying, check Validity, Minimum purchase, which products count and whether you can use other rewards with the voucher.
2. Show the Secure single-use voucher QR to staff. If scanning fails, show them the Backup code.
3. Let staff check your purchase and the reward or discount. Wait for them to confirm that the voucher was used.
4. Refresh My Vouchers and open Used.
5. Open the voucher to see Redemption complete and its confirmation date when available.

What happens next
The voucher is consumed after staff confirmation; its code becomes invalid for another redemption.

Where to go
My Vouchers → voucher Details and status tabs

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1. Refresh My Vouchers and check Claimed, Used, and Expired.
2. If Redemption complete appears under Used, ask staff to check that transaction instead of reusing the code.
3. For Voucher saved, but not ready yet, read the explanation and Validity dates.
4. If the voucher is Expired or still will not work, ask staff to check the store, dates, minimum spend, offer availability, other rules and whether it was already used.
5. When asking for help, give the voucher name, store, time, error message and receipt reference. Hide the QR code, Backup code and password in screenshots.

What happens next
You identify whether the voucher is waiting, already used, unavailable or needs investigation.

Where to go
Merchant card → Rewards → relevant category

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1. Open the merchant card, choose Rewards, and find its event category, commonly Events.
2. Open the event/reward and read its description and requirements.
3. If sign-up uses another website, select Open registration form. Some offers show Prefer to register online? instead.
4. Check that the website is the one you expected and follow the organizer’s instructions. If the event can be booked with points, follow the steps for using a points reward.
5. Ask the merchant if an event is missing or a form does not open.

What happens next
You can review an event and follow the registration or redemption route the merchant provided.

Where to go
Merchant card → Rewards → BIRTHMONTH ONLY offer

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1. During the birth month saved in your account, open the store card and look for its BIRTHMONTH ONLY reward.
2. Read the offer and select Open birthmonth QR.
3. Show the birthday QR code to staff so they can check it and give you the reward.
4. If you already requested the reward but have not collected it, open Open birthmonth QR again. Ask staff to check that request instead of starting another.
5. After staff confirms, check your activity and keep their confirmation.

What happens next
If you qualify for the store’s birthday-month offer, you can receive it once per store each year.